Theme installation keeps failing - help!
Installation failures are usually due to incorrect credentials or connection issues. Verify your Directus URL and token, ensure your Directus instance is accessible, and check that your token has the right permissions. Review any error messages shown. They usually indicate what's wrong.
Contact our support if you continue having problems.
The theme I bought isn't showing in my account - why?
First, make sure you're logged into the correct account. Refresh the page and check again. If you just purchased, wait a moment for the system to process. If it still doesn't appear, check your email for the purchase confirmation, then contact support with your order details.
I deployed my theme but it's not working correctly
Check that all environment variables are set correctly in your hosting service. Verify your Directus connection details are correct. Review any error messages in your hosting service's logs. Most issues are related to connection settings. Contact support with specific error details if you need help.
I accidentally deleted my theme files - can I download them again?
Yes! As long as you still have access to your account, you can download your theme files again at any time. Just go to your account, find the theme, and click download.
I'm having trouble connecting to Directus - what's wrong?
Double-check that your Directus URL and access token are correct. Make sure your Directus instance is running and accessible. The token must have admin permissions. If you're still having issues, contact support with the specific error message you're seeing.
The download isn't working - what do I do?
Try refreshing the page and clicking download again. Make sure your browser allows downloads and check that you have enough storage space. If download links have expired, you can generate new ones from your account. Contact support if the problem continues.
I can't log in to my account - what should I do?
First, make sure you're using the correct email address and password. Try the "Forgot Password" link to reset your password. If problems persist, clear your browser cache or try a different browser, then contact support.